Monday, 14 September 2015

Monday's Assignment

Good afternoon everyone,

We are still talking about telephone techniques, and here is more practice on how to make or cancel an appointment.

Task 1:

 Listen to the following telemphone calls to make and cancel appointments. As you listen, fill in the blanks. Then practise each dialogue with a partner.

Conversation 1

Clinic: Dundas Medical Clinic. Can you hold for a...moment............. ?

Patient: Yes.

Clinic: How can I help you?

Patient: I’d like to ..make..............an appointment to Dr.scard ................

Clinic: ................... The next ......available...............appointment is Friday at ....10.00...............a.m.

Patient: Oh, I’m sorry, I ...can’t make it...................then. Are there any ...............opening............in the afternoon on Friday?

Clinic: ......let me check................. Yes, you can ......see......................him at 3:30 p.m.

Patient:  .........that’s great..............thank you.

Clinic: May I have your chart number please?

Patient: Yes, it’s ....Z7823......................

Clinic: Your name is Michael Hayes?

Patient: Yes. Okay, ...so that.....................Friday, ..June 8th....................., at 3:30 p.m..

Clinic: Yes.

Patient: Thank you. Bye.

Clinic: Bye.

Conversation 2

Garage: Reliable Auto Service. Can I help you?

Client: Yes, I was ....wondering............if I could ............. bring my car in this morning for an ...oil change......................

Garage: No, ....i am afraid ...........it’s not possible ..this morning.......................... We’re really busy.

Client: Okay, what about..........tomorrow morning?

Garage: Yes, ...tomorow is fine...........

Client: ..is ..9.30  am ok.......................?

Garage: .....9.30....is fine........ May I have your name, please?

Client: Yes, it’s Eric Cooper.

Garage: Okay, ...9.30 tomorrow............................

Client: Thank you. ....see you then bye................ Bye.

Conversation 3

Salon: Good morning, Kelly’s Hair Salon. ..how may I helpyou.............................?

Customer: Oh, hello. I have an appointment to get my hair cut today at 4:00 p.m. but I’m afraid something’s come up...............................and I have to cancel it.

Salon: May I have your name, please?

Customer: Yes, it’s Kim Sora – S-O-R-A.

Salon: Okay, ......thats fine........... Would you like to ......book...................another appointment?

Customer: .......no thank you.............. , not right now. I’ll call back to ..reschedule.................... Thank you.

Salon: You’re welcome. Bye.

Customer: Bye.

Task 2 

Refer to the telephone dialogues to fill in the chart with specific expressions used to:

Request an Appointment	Offer an Appointment
Can I make an appointment Are there any opening in the afternoon Friday I was wondering if I could bring my Suzuki in this morning. I was wondering if I could reschedule. What about tomorrow morning. How about Thursday the 24th at 11.00 am.	What about at  2.30 pm tomorrow You can see him at 5.00 p.m. The next available appointment is at 2.30 p.m.
Accept an Appointment/Confirm an Appointment	Decline an Offered Appointment
That’s great, thank you So that’s Friday, June 10, at 3:30 p.m. Tomorrow is fine Ok, 9.30 a.m. tomorrow	I will call back to reschedule. No I’m sorry not available on the 30th. I’m afraid it’s not possible this morning. I am sorry, I can’t make it then.
Cancel an Appointment
I’m afraid something’s come up and I have to cancel. Would you like to book another appointment? I’m afraid something’s come up and I have to reschedule.